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SOC | TSC | Technical support

We are pioneers in implementing the SOC concept to offer telecom services. Acting in a much more proactive way and with a greater focus on the Service than on the Network itself (Network/NOC) is the main difference from a NOC operation.

Aiming the SLA from customer we can adapt and offer customized plans to attend every service level required.

The TSC – Technical Support Center is an integral part and one of the pillars of Techenabler´s SOC, providing and managing N1/N2 and N3 services, always in Portuguese for local customers.

Standard support consists of:

Support requests and support contacts (N1 and N2);

The support can be requested via email or hotline phone, on 8x5 basis (8 hours a day x 5 days a week during business hours from Monday to Friday). Support requests submitted via email will be handled by TechEnabler during the support hours listed in the SLA chart;

Request for documentation or technical questions/doubts (N1);

The technical support channel can be used to request technical documentation or to answer technical questions;

Periodic Consultative Meetings throughout the contract;

Communication groups to speed up processes and exchange of information;

N3 support refers to the correction of Software errors, bugs and defect resolution, which will be opened and managed by TechEnabler directly always in Portuguese.

Contacts for activating the SOC TechEnabler

Email SOC | TSC

soc.suporte@techenabler.com

Phone | WhatsApp

Hotline SOC TSC TechEnabler

+55 11 3042-1656

Hotline TechEnabler

Acessos via escalonamento.

Contact

+55 11 3042-1656
contato@techenabler.com.br

Address

Gomes de Carvalho Street, 1507 – 4th floor – room 11 – Block A – Neighborhood: Vila Olímpia, São Paulo – SP ZIP Code: 04547-005.

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